Last Updated: September 2026
Customers may request cancellation of an assistance request before our documentation specialist begins verifying or submitting files to designated departmental portals. Once verification or filing has commenced, administrative effort is non-refundable.
In case of duplicate payment or non-commencement of assistance within the specified timeframe due to technical disruption on our end, full assistance fee refunds will be processed within 5 to 7 business days to the original payment source.
Statutory government portal application fees paid directly to government treasuries are subject to statutory department refund rules and cannot be refunded by our private agency.
